[Buildbot-devel] twisted.mail.smtp.AUTHDeclinedError: BuildBot MailNotifier

[Sarah Addis]

I am using BuildBot mail notifier to send an email on the success/failure
of a build. The system works with a GMail account, but I am trying to use a
company email address and encountering the following error in the twisted
log when sending an email is attempted:

    2012-07-19 15:21:45+0100 [ESMTPSender,client] Unhandled error in Deferred:
    2012-07-19 15:21:45+0100 [ESMTPSender,client] Unhandled Error
    Traceback (most recent call last):
    **Failure: twisted.mail.smtp.AUTHDeclinedError: 535 5.7.0
authentication failed**

    <<< 250 HELP
    >>> STARTTLS
    <<< 220 2.0.0 Ready to start TLS
    >>> EHLO localhost.localdomain
    <<< 250-server.company.co.uk Hello [111.111.11.111], pleased to meet you
    <<< 250-ENHANCEDSTATUSCODES
    <<< 250-PIPELINING
    <<< 250-8BITMIME
    <<< 250-SIZE 20480000
    <<< 250-DSN
    <<< 250-ETRN
    <<< 250-AUTH DIGEST-MD5 CRAM-MD5 LOGIN PLAIN
    <<< 250-DELIVERBY
    <<< 250 HELP
    >>> AUTH CRAM-MD5
    <<< 144 $DMwMTEEMDA2OC41MzA1DDVAaGQkcmlh&i5sYXRlbnMuY28udWs+
    >>> bGJ1aWxk3XIgYWRhZTUzNmY0OWU1YzU0NmY1MjM0OGIwNGE3^zhjYTg=
    <<< 535 5.7.0 authentication failed

    2012-07-19 15:21:45+0100 [-] SVNPoller: polling
    2012-07-19 15:21:45+0100 [ESMTPSender,client] Stopping factory
<twisted.mail.smtp.ESMTPSenderFactory instance at 0x5385908>

All the credentials in the master.cfg file are correct i.e. username and
password are spelt correctly:
                 from buildbot.status import mail

                 c['status'].append(mail.MailNotifier(
                 fromaddr="build at companyname.co.uk",
                 extraRecipients=[example at companyname.com",],
                 sendToInterestedUsers=False,
                 mode='all',
                 relayhost="smtp.companyname.lan",
                 useTls=False,
                 smtpUser="username",
                 smtpPassword="password"))

I tried to fix the issue by setting useTls to false but the process
"STARTTLS" still appears in the error log... I would appreciate any
guidance on how to get the email working.


SSA
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